Terms & Conditions
Brooklyn: 498 Flatbush ave (bet Empire blvd and Lefferts ave) 718.221.0181
Mondays: 10:30 am - 4:30pm
Tuesday -Saturday: 10am - 7:30pm
Manhattan: WE HAVE MOVED TO 254 W35th street effective OCT 1, 2012 254 West 35th st (bet 7th and 8th ave) 917.265.8588 .
Monday - Friday: 10am - 6:30pm
Saturdays: 10am - 5:00pm
On Line Order Confirmation and Payment
After placing your order, you will receive a confirmation email. If your hair is not in stock, we will advise you immediately. PAYMENTS ARE MADE VIA PAYPAL. All hair orders placed by 3pm will ship the same day Monday- Friday if it's in stock. Orders placed after 3pm will ship the following business day. Lace Wigs and wholesale orders ships 2-7 business days after payment is received.
We also accept payments by Money Gram. We will only hold an item if we receive verification of the Moneygram reference#. Once the money is collected, we will ship your order.
SHIPPING: ALL shipments require a signed signature upon delivery. Packages cannot be left at doorsteps or mailboxes. United States Shipping (Monday - Fridays only) We do not ship on weekends or National Holidays.
Fed-Ex Standard Overnight - $30
Fed-Ex 2nd Day Delivery - $20
Fed-Ex 3rd Day Delivery - $10
USPS (United States Postal Service) - $40 Delivery takes 4-7 business days.
Fed-Ex International - $65 Delivery takes 3-4 business days.
Refunds and Exchanges
We are committed to our customer satisfaction. Please remember to place your order with care and ask all questions before hand and follow our maintenance instructions after purchase.
Due to the nature of our products, there is a No Refund / Exchange Only Policy. Please review and inspect your hair order upon receipt. We will accept exchanges of undamaged, uncut, unworn merchandise within 10 days of purchase. You must advise us prior to returning any products so we can issue a Return Invoice. We'll send you a new length or hair texture upon receipt of exchanged hair. Please print and enclose the original sales receipt with your return.